物流政策

Shipping Policy

Last updated: September 11, 2026

At Solumcoo, we aim to process and ship every order as quickly and safely as possible. This Shipping Policy explains our processing times, shipping methods, delivery estimates, and what to do if there is an issue with your shipment.

1. Order Processing

Orders are normally processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

During peak seasons, promotional periods, or unexpected high order volumes, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided at checkout.

2. Shipping Destinations and Rates

We currently ship to the United States, Canada, United Kingdom, European Union, Australia, and other selected countries. Shipping rates are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any free shipping threshold, if offered, will be displayed on our website or at checkout.

We reserve the right to update shipping destinations and rates at any time.

3. Delivery Estimates

Delivery times vary depending on the destination and shipping method selected:

- Standard Shipping: approximately 7–20 business days after dispatch.
- Expedited Shipping: approximately 3–7 business days after dispatch.

These are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs clearance, weather, carrier disruptions, public holidays, or other circumstances beyond our control. Remote areas may require additional delivery time.

4. Order Tracking

When available, a tracking number will be emailed to you after your order is dispatched. Please allow 24–48 hours for the tracking information to update in the carrier’s system. If you have not received tracking details within 5 business days after your order was placed, please contact us at support@solumcoo.com.

5. Customs, Duties and Taxes

For international orders, import duties, taxes, and customs clearance fees may be charged by your local customs authority. These charges are the responsibility of the recipient. Solumcoo does not collect or control these fees and cannot predict their amount. Please contact your local customs office for more information before placing an order.

6. Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us immediately at support@solumcoo.com. We cannot guarantee changes after an order has been shipped. If a parcel is returned to us because of an incorrect or incomplete address, additional reshipping fees may apply.

7. Lost, Damaged or Missing Shipments

If your order arrives damaged, or if tracking shows delivery but you have not received it, please contact us within 30 days at support@solumcoo.com. Please include your order number and, if possible, photos of the damaged item or packaging. We will work with the carrier to investigate and find a fair solution.

8. Returns

Returns are subject to our Refund and Return Policy. Please contact us before returning any item so we can provide the correct return instructions.

9. Contact Us

If you have any questions about shipping, please contact us:

Solum INC
Email: support@solumcoo.com
Phone: [+861837920022]
Address: 1155 Canyon Blvd Suite 233, Boulder, CO 80302, US
Business Hours: Monday–Friday, 9:00–18:00 (MST)
Website: https://solumcoo.com